If its name is anything to go by, Hospitable is the perfect platform to help you offer excellent hospitality and customer service for your short-term rental business.
But with so many property management systems (PMS) available, choosing the right one for you is a major challenge. Changing PMSs can be time-consuming, expensive, and technologically complex, so you want to get it right the first time.
And how do you know if Hospitable has the features and focus you want for your business? Is it suitable for a portfolio of your size, will it help you expand your business, enable more direct bookings, and ensure safety and security even as you scale?
We get it. Managing short-term rentals and security concerns is no joke. That’s why we’ve compiled this helpful cheatsheet about Hospitable, including a summary of its features, pricing, and recent reviews from real users, so you can see if it’s right for you.
Plus, we’ve outlined how it integrates with security platforms such as Truvi, so you can rest assured that no matter the size or scope of your rental portfolio, your properties and guests will always be safe. Let’s take a look.
What is Hospitable?
Hospitable is a property management system (PMS) that aims to make the management of short-term rentals (such as Airbnbs) easier for hosts and property managers.
It does this with a range of features designed to streamline, automate, and simplify complex manual or organisational tasks. So you can spend less time getting bogged down in technological admin, manual typing or time-consuming updates, and instead spend more time pleasing guests and ensuring your rentals are top-notch (at least, that’s the plan).
For example:
| Hospitable feature | How it helps you |
| Automated guest communication | No need to check messages 24/7 or spend time manually typing the same messages to your guests over and over |
| Integrations with third party platforms | A tech stack that works smoothly, with easy connections to leading external tools, such as guest screening and damage waivers |
| Syncing listing changes across multiple channels | You can appear on multiple channels, to target multiple audiences and niches, but no longer have to manually update or monitor each one |
| Direct booking website and engines | Cut out the OTA middleman, save on fees, build better guest relationships, improve security, and maximize repeat bookings |
| Automatic analytics and insights | Easily see and understand trends without manually compiling reports or clunky data |
| Smart device management | Use smart locks and smart thermostats synced with your bookings for remote management |
| Pricing syncing | Ensure competitive rates and maximize income at all times |
Hospitable is one of several leading PMSs designed for short-term rental hosts and property managers. Its major competitors include Guesty, Hostaway, and Lodgify.
Hospitable is well-regarded in the PMS space, and has won multiple awards, including a place on G2’s Top 100 Real Estate Products for 2025.
Who is Hospitable best for?
Hospitable’s Direct Booking Website capability and powerful integrations make it a good choice for rental businesses looking to scale
Hospitable is mainly aimed at:
- Short-term rental hosts and property managers with one to 99 properties on their books, who may want to focus on increasing and getting direct bookings away from online travel agents (OTAs).
Its pricing structure is aimed at smaller hosts, such as those who have a handful of properties (three or more), although it doesn’t have a cap on the number of properties. Managers with more properties than this are invited to contact sales for a custom deal, but many operating at that level may want to choose a more enterprise-level solution.
Hospitable is mainly aimed at people who operate a small-to-medium set of properties, and want to use automation and tech integrations to keep their operation manageable and streamlined.
It promises to save hosts and property managers at least 25 hours per month on admin and day-to-day time-consuming tasks, with its AI automation features.
What are Hospitable’s main features?
Hospitable has all the major features you would expect from a leading PMS and then some, particularly when it comes to those that enable and streamline the expansion and building of a direct booking website (away from OTAs).
The power of integrations
One of Hospitable’s major selling points is its integration marketplace. It offers the capability to connect with hundreds of well-known and leading platforms across categories including:
- Accounting: Clearing, Owners, VR Platform
- Channels: Airbnb, Booking.co, Vrbo, Agoda
- Dynamic pricing: Beyond, DPGO, Price Labs, Wheelhouse
- Guidebooks: Touch Stay
- Home automation: August, Nuki, Igloohome, Schlage, Yale
- Operations: Breezeway, Turno
It also connects with leading security tools and guest verification platforms that help to make your properties safer and more secure, including Truvi (formerly Superhog).
No more relying on the partial, non-comprehensive coverage offered by platforms like Airbnb, and no more fears about bad, damaging, or criminal guests from strangers who book directly.
Instead, using a PMS like Hospitable enables you to connect to specialist security platforms with dedicated Safety tools—such as those provided by Truvi.
In a few clicks (literally, it takes three clicks!), you can connect your Truvi platform to Hospitable, and enable security features such as:
- US $5 million damage protection to your rentals
- Guest screening to prevent bad guests, disruption, damage, rule-breaking, and criminal behavior
- Guest verification, to keep accurate records, prevent fraud, and check guests are who they say
- Sex offenders check, to ensure no criminality happens on your property
- Damage waivers, to simplify waiver processing and reassure guests
- Damage deposits, to simplify guest deposit processing and offer peace of mind
- Damage protection services to $5m, to protect your guests and repair major damage to your property in the event of an incident, to prevent downtime and loss of earnings
- Incident resolution services, so if the worst happens, you can manage the incident remotely and have a team on your side
A powerful integration like this debunks the common direct booking myth that taking reservations directly, without OTAs, presents a risk to your business. If anything, taking direct bookings in this way is actually safer (not to mention more profitable) than relying purely on OTAs.
What do existing users say about Hospitable?
Hospitable generally receives positive reviews from hosts and property managers worldwide, who have integrated it into their tech stack and use it for businesses small and large.
- G2.com: 5 out of 5 rating
- Capterra.com: 4.8 out of 5 rating
- Trustpilot: 4.1 out of 5 rating
Reviews tend to center on several key aspects, including automation, time saving, customer service, and stand-out features such as direct booking capability and wide range of integrations.
Automation and integrations
“Hospitable is excellent software for our four short term rentals. It has automated a lot of the routine work such as check-in and questions from guests on basic stuff. For us it’s like another employee in the business. We also appreciate the software is continually being updated with new features on a regular basis. Providing us with a direct booking option…has been super easy. Highly recommended.” — Andrew, Trustpilot
“I’ve been using Hospitable for years. The software keeps getting better. I am happy they’ve added direct booking functionality. The core PMS functionality has improved over time and gotten very reliable. My team members rely on Hospitable every day to run our seven-figure a year portfolio.” — Jeremy W., G2.com
“Brilliant program. The automation has made our workload so much less than if we were doing it manually. We run two Airbnb properties and the setup took a little time but was absolutely worth it.” — Dean Richter, Trustpilot
“Super easy set up. Integration is powerful, seamless and helpful! The features are very helpful and it made managing multiple platforms very easy! Would definitely recommend it.” — Daniel DuBosque, Trustpilot
“I like that I can see all my property calendars in one screen so it’s easier to see what’s going on each day. Also love that it automates messaging. And since they added the direct booking option, that helps integrate even more options for hosts / owners. Overall I’m very happy with Hospitable! It’s also very affordable.” — Laura K., G2.com
“Initial setup is pretty easy and their customer support is amazing. After researching a few other PMS’s, I think this one best fits my needs/management style and price is comparable to other software’s. It was also really easy to connect Hospitable’s calendar with my own direct booking website.” — Chris, Trustpilot
Time saving and ease-of-use
“Hospitable is a significant time saver for sharing economy hosts. Your most valuable asset is your time and with Hospitable, we’re able to deliver excellent communications and operations, and save a tremendous amount of time. They diligently attempt to improve the platform to make it even more robust and for this, we’re very appreciative.” — Adam Rhodes, Trustpilot
“It has been nothing short of amazing. They are super responsive, and the product has not only saved me 3-4 hours of work a week, but it’s also surprisingly fixed several challenges I had with guests.” — Jason D., Capterra
“Great booking platform that is easy to navigate.” — Betsy, Trustpilot
“Hospitable is a big time-saver. I’ve been using the automations I set up for a couple of years. I just started using AI, now saving even more time!” — Baylee S., G2.com
“As a new host, it is overwhelming to deal with routine guest correspondence, revenue tracking, and the fear of double bookings. Hospitable takes the wheel and frees up my time and relieves me of worries by automating messages, preventing double bookings, and so much more.” — Julie S., Trustpilot
“I couldn’t have scaled from $200,000 to $2 million without Hospitable. After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating three homes, to believing I could effectively manage 15 or more.” — Colin L., Capterra
Customer service
“The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators use to just try and fob customers off.” — Barry M., Capterra
“The support is top notch, if I ever have an issue they are there to make sure everything is fixed and I understand.” — Kyle D., G2.com
“We have seen them grow and develop their software, always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry.” — Christina M., Capterra
And the negatives?
Just like all software, Hospitable isn’t perfect. Reviewers rarely mention negative points, but when they do, they tend to talk about:
- Wanting more customization within the direct booking website builder, e.g. the ability to create more pages to describe your business
- A tougher time using the smartphone app compared to the desktop dashboards
- Difficulty keeping up with the new features
- Problems with the platform disconnecting from VRBO
- Slow customer service responses
How does Hospitable pricing compare to others?
Hospitable offers three levels of pricing, depending on the level of features you need, and the number of properties you rent.
| Host (max 2 properties) | Professional | Mogul | |
| For 1 property | £25 per month | £49 per month | £79 per month |
| For 5 properties | £85 per month | £129 per month | |
| For 10 properties | £145 per month | £254 per month |
Hospitable charges £9 per month for each additional property on a given plan, and offers a free 14-day trial for every pricing level.
The higher the level, the more automation and integrations you can use, such as extra smart locks and energy-optimizing thermostat controls, direct booking capabilities, owner reports and analysis, and connections to more payment, security, and accounting platforms.
This gives you more freedom to work with the technological platforms you already use and like, as well as enabling you to automate more and more of your daily management tasks, to save even more time and stress.
The wide range of pricing options and the flexible nature of the plans makes Hospitable adaptable to your business no matter how many properties you have (unlike some PMSs, which have minimum or maximum limits for hosts or managers to use their platforms).
Is Hospitable right for your short-term rental business?
Hospitable is a property management system (PMS) designed for short-term rental hosts and property managers who want to automate guest communication, sync listings across multiple platforms, manage direct bookings, and streamline operational tasks like pricing and cleaning.
It’s particularly suited for hosts with a small-to-medium portfolio of properties, who are looking to scale efficiently.
Key benefits include automated messaging, a unified inbox, dynamic pricing, smart device management, and integrations with security and accounting tools. Its direct booking feature helps hosts reduce reliance on OTAs, save on fees, and build stronger relationships with guests.
Plus, Hospitable’s integrations make it even more powerful. For example, its integration with Truvi enhances security by offering guest screening, fraud prevention, and up to $5 million in damage protection. This ensures that hosts can confidently accept direct bookings while minimizing risks.
If you’re a short-term rental host looking for a comprehensive, time-saving solution with strong automation and security features, and looking to grow your direct bookings without compromising on security, Hospitable could be the right fit for your business.
