“Hosts and property managers are under pressure from many angles—higher costs, more regulations, increased competition…and increasing direct bookings offer them one way to ease some of these challenges, while delivering better value to guests.”
That’s how Alex Vuilleumier, COO at Lodgify, described the current short-term rental landscape when the company released its latest Vacation Rental Industry Report*.
He’s right: direct bookings are a growing priority for many hosts. However, managing them alongside bookings from OTAs can be complex, so choosing the right property management system (PMS) is crucial.
PMS platforms can be expensive, time-consuming to set up, and tricky to switch later. That’s why it’s important to get it right the first time.
To help, we’ve taken a closer look at Lodgify—one of the major PMS options on the market—to help you decide if Lodgify is “legit” (spoiler: yes), and see if it fits your business.
We break down its key features, pricing, and real Lodgify reviews, plus how it integrates with tools like Truvi to keep your properties and guests secure.
Let’s take a look.
What is Lodgify?
Lodgify is a property management system (PMS), which aims to help hosts and managers of short-term rentals (such as Airbnbs) streamline, automate, and coordinate their regular tasks.
In particular, Lodgify specialises in offering an in-depth onboarding service for new customers, and aims to make it easy to handle multiple properties across various booking platforms. It also focuses on helping you to create your own website, take direct bookings and payments online. Plus, it has a wide integration selection, so hosts can easily connect third-party tools, for a comprehensive tech stack.
Like most PMSs, its features aim to make it easier for hosts to automate and streamline otherwise manual, time-consuming or complex tasks. This helps you to save time, effort and stress on behind-the-scenes admin, and enables you to spend more time focusing on improving your rentals and pleasing guests.
Its features (and how they help) include:
| Lodgify feature | How it helps you |
| Channel manager | Syncs all of your bookings from multiple platforms in a single place, and avoids the risk of double bookings |
| Integrations with a wide range third party platforms | A tech stack that works smoothly, with easy connections to leading external tools, such as guest screening and damage waivers |
| Direct booking website and engines | Cut out the OTA middleman, save on fees, build better guest relationships, improve security, and maximize repeat bookings |
| Smart lock management | Ensure tight security, and offer easy and smooth access to guests, cleaners, and maintenance staff |
| Pricing syncing | Ensure competitive rates, respond to the market with ease, and maximize income at all times |
Who is Lodgify aimed at or best for?
Lodgify is aimed at small short-term rental businesses, including beginners with only a handful of properties. Its pricing plan works for portfolios of more than 100 properties, but it also works for just one.
It could be particularly worth it and well-suited for your business if you’re a smaller property management business looking to scale, increase your bookings from multiple channels, and take more direct bookings via your own website, without losing the safety or security features of OTAs.
What are Lodgify’s main features?
Lodgify’s features particularly focus on multiple channel management, and direct website creation, as well as other tools you would expect from a PMS, including smart device management and dynamic pricing coordination.
The power of integrations
One of Lodgify’s major advantages is its range of integrations. It offers the capability to connect with hundreds of well-known platforms across categories, which it calls “external partners”.
This means you can benefit from the power of leading tools across all areas of your business, while still using Lodgify as your central platform to coordinate everything smoothly.
These include:
- Cleaning: Breezeway, Cleanster.com, Turno
- Dynamic pricing: PriceLabs, Beyond
- Guest experience: Duve, Dack, Enso Connect, Touch Stay
- Keyless access: Lynx, Nuki, Chekin
- Protection: Truvi
It also connects with leading rental protection tools and guest verification platforms that help to make your properties safer and more secure, including Truvi (formerly Superhog).
No more relying on the partial, non-comprehensive coverage offered by platforms like Airbnb, and no more fears about bad, damaging, or criminal guests from strangers who book directly.
Instead, using a PMS like Hospitable enables you to connect to specialist security platforms with dedicated safety tools—such as those provided by Truvi.
In a few easy steps, you can connect your Truvi platform to Lodgify, and enable security features such as:
- US $5 million damage protection to your rentals
- Guest screening to prevent bad guests, disruption, damage, rule-breaking, and criminal behavior
- Guest verification, to keep accurate records, prevent fraud, and check guests are who they say
- Sex offenders check, to ensure no criminality happens on your property
- Damage waivers, to simplify waiver processing and reassure guests
- Damage deposits, to simplify guest deposit processing and offer peace of mind
- Damage protection services to $5,000,000, to protect your guests and repair major damage to your property in the event of an incident, to prevent downtime and loss of earnings
- Incident resolution services, so if the worst happens, you can manage the incident remotely and have a team on your side
A powerful integration like this debunks the common direct booking myth that taking reservations directly, without OTAs, presents a risk to your business. Getting direct bookings in this way is actually safer (not to mention more profitable) than relying purely on OTAs, whose verification systems are incomplete at best.
What do existing users say about Lodgify?
Lodgify generally receives good reviews across the board.
- Capterra.com: 4.5 out of 5 rating overall for 1,143 reviews
- Trustpilot: 4.8 out of 5 rating, for 1,892 reviews
- G2.com: 3.8 out of 5 rating overall for 39 reviews
Reviews tend to center on several key aspects, including user-friendliness and intuitiveness, a helpful onboarding process, and good follow up customer service.
User-friendliness and easy onboarding
“The UI is very intuitive and I became comfortable with it very quickly. I love Lodgify’s support model. Being new to the rental business and new to PMS solutions, support is very important to me. The best thing is that Lodgify contacted me first and proactively set up meetings to explain everything.” — Chris K., G2
“Onboarding with Maria went very smoothly. She answered all our questions and showed us some unique features of the website. It was a very productive session.” — Tracy, Trustpilot
“I appreciate the quick responses from the engaged customer service team, the platform is very easy to use (my first PMS experience) and they make integration easy.” — Dane A., G2
“Lodgify is the Apple of PMS tools, meaning it’s super intuitive and easy to use. Highly recommend this tool.” — Jason Wilhelm., Trustpilot
Direct bookings, channel management, and integration
“We love how Lodgify customer support made it easy to implement both direct bookings and VRBO integration. We now only use Lodgify’s interface every day. It allows us to integrate different booking sites and our own direct bookings into one calendar…We are now looking to add another property since we can manage everything much easier with Lodgify.” — Steven Wade B., G2
“Lodgify integrates well with Airbnb and VRBO. The software is mostly stable. Lodgify is easy to understand and navigate. The Logify team is responsive and communicates well.” — Gregory V., G2
“Lodgify is simple to use and pretty self-explanatory once you get into the details. We love the built-in website builder and quick response times from the support team. We’ve had some difficulties transitioning over/connecting our other channels, but it all worked out in the end, and now we use Lodgify ‘full-time’ for both our vacation homes.” — Yuzuru A., G2
Good customer service
“I enjoy the simplicity with which they communicate [and] the ease of getting straight answers!” — Bobbie S., G2
“I really like their support. Immediate answers to all of my questions and very helpful staff.” — Juraj S., G2
“As someone new to hosting, I felt overwhelmed trying to navigate all the different platforms—Airbnb, Booking.com, and VRBO—but Janet [at Lodgify] made the entire process smooth and stress-free. She walked me through each step with patience and clarity, helping me feel confident in managing my property independently. Thanks to her expert guidance, my listing is now live across multiple platforms and optimised for maximum profit.” — Sarah Doran, Trustpilot
And the negatives?
Of course, no software is perfect, or right for every business or working style. There are relatively few negative reviews of Lodgify in comparison to good ones, but some users have mentioned:
- A big learning curve for some features for some beginner users
- The user interface (UI) being a little “clunky”
- Customer service issues, including some problems getting through to a real human
- The need to integrate with other platforms for some functions, such as SMS guest messaging
- Difficulty in updating a Lodgify-created website
- Problems syncing Lodgify with some short-term rental platforms, including Airbnb
What is Lodgify’s pricing?
Lodgify has three pricing tiers, with each offering extra features to cater for businesses as they scale. It is priced depending on the number of units you run, as well as the level of functionality you need.
Lodgify’s pricing page has a handy sliding scale so you can view pricing depending on the number of properties you manage, and there is an extensive table showing the exact features included in each tier.
For example, if you pay annually:
| Starter | Professional | Ultimate | |
| For 1 property | $16 per month (+1.9% booking fee) per booking | $40 per month | $59 per month |
| For 5 properties | $36 per month (+1.9% booking fee) per booking | $110 per month | $147 per month |
| For 10 properties | $52 per month (+1.9% booking fee) per booking | $155 per month | $206 per month |
| For 100 properties | $102 per month (+1.9% booking fee) per booking | $813 per month | $1148 per month |
| More than 100 properties | Custom plan available on request | ||
Most of the key features are available even on the lowest-tier plan, including access to Lodgify’s integration marketplace. This means that even on the lowest tier, for the lowest monthly rate, you can still access leading third party tools such as Truvi, with its must-have security features such as guest screening, ID checking, and damage waiver handling.
Paying annually saves 20%, plus you can sign up to any tier with a seven-day free trial.
Is Lodgify right for your short-term rental business?
Lodgify is a powerful all-in-one property management system designed to help short-term rental hosts and managers simplify daily operations, automate repetitive tasks, and confidently take direct bookings.
It’s especially well-suited to small and scaling rental businesses. With flexible pricing, user-friendly features, and comprehensive integrations, Lodgify supports hosts at every stage, particularly those aiming to increase direct bookings while maintaining high standards of security and guest experience.
Key benefits include centralized calendar management across multiple platforms, and a built-in website builder for direct bookings.
Lodgify becomes even more effective thanks to its range of integrations.
One standout is its connection with Truvi, which adds an extra layer of security by enabling guest screening, fraud detection, and coverage for damages up to $5 million. This allows property owners to handle direct bookings with greater peace of mind and reduced risk.
For short-term rental hosts seeking an all-in-one platform that streamlines operations, boosts direct bookings, and provides robust security and automation tools, Lodgify might be just what you need to take your business to the next level.