Why Truvi Guest Screening?
Problem guests cost more than just property damage—they waste your time, damage your reputation with neighbors, and put future bookings at risk.
Our automatic screening runs on every booking:
- Instant watchlist checks against guests who previously caused damage and refused to pay
- Email verification to catch temporary and disposable addresses used for fraud
- Phone validation to identify burner phones and undeliverable numbers
- Immediate results in your booking report—Approved, Flagged, or Rejected status
Screening happens automatically through your PMS with zero guest friction. You get the intelligence you need to make informed decisions without slowing down bookings or creating extra steps for legitimate guests.
How Guest Screening works
Automatic risk assessment on every booking with no guest interaction required.
Your guest books
We automatically receive their booking details and begin screening—no guest interaction required.
We run the checks
Our technology screens the guest’s name against our watchlist and verifies their email and phone are deliverable and not disposable.
You get instant results
A detailed booking report with an Approved, Flagged, or Rejected status appears in your Truvi dashboard immediately.
Why property managers choose Guest Screening
Read about real experiences from property managers using Truvi.
Add extra guest verification tools
Add extra layers of protection to your guest screening. Choose ID verification, criminal background checks, or sex offender screening—or combine them all—based on each property’s needs.
ID Verification
Ensure the guest’s name on the ID and the booking details match.
Compare booking, ID, and biometric data in real time
Flag bookings made by underage guests
Our guest support team is available 24/7
Sex Offender Check
Comply with state short term rentals regulations and keep your community safe. (USA only)
Check your guest’s name, and date of birth against the US sex offender register
Be aware of who’s staying in your property
Keep your neighbors safe
Criminal Background Check
Due diligence and incident prevention, all in one automatic check. (USA only)
Screen US guests against 2400+ national and federal criminal databases
View clear status results in your booking report
Make informed hosting decisions with automated screening
How ID Verification works
Real-time biometric matching ensures the person booking is who they say they are.
Guest submits ID and selfie
Our facial recognition technology compares the biometric data on the photo ID with the uploaded selfie in real time.
Truvi verifies the details
We confirm the name and date of birth on the ID match the booking. If photos don’t match or are flagged, our 24/7 support team follows up with the guest within 30 minutes to help them resubmit.
Review and approve
Verification results and the confirmed ID photo appear in your booking report and dashboard so you can approve with confidence.
How Sex Offender Check works
Comply with state regulations and protect your community by screening against the US National Sex Offender Registry.
Guest submits their details
We collect the guest’s name, address, and date of birth during the screening process via the guest verification link.
Truvi checks the registry
We automatically check the information against the US National Sex Offender Registry in real time.
We alert you if needed
Results appear directly in your booking report. If a guest is flagged, we reach out to you directly to discuss next steps.
How Criminal Background Check works
Screen US guests against 2400+ criminal databases to identify serious offenses from the last seven years.
Guest submits their details
We collect the guest’s US address, date of birth, and consent to run the check during the screening process.
Truvi checks the databases
We automatically screen their information against 2400+ national and federal criminal databases for crimes in the last seven years.
You get full visibility
Results appear directly in your booking report with clear status indicators (Approved, Flagged, or In Review).
Ready to protect your rental business?
Join thousands of hosts who stopped worrying about problem guests.
Screening Services FAQs
Our products are available globally.
These checks will only run on US guests. However, you can add them to your listings outside of the US – you’ll only be charged for the checks that actually run.
We only screen the lead guest, as they are responsible for the booking.
Our software uses state-of-the-art technology, and our team continually investigates the functionality of our product so you can be sure of our screening results.
Truvi’s screening runs automatically on every booking with no guest interaction required. We check the guest’s name against our internal watchlist of guests who previously caused damage and refused to pay, verify their phone number is deliverable and not disposable, and confirm their email is deliverable and not temporary. Results appear instantly in your booking report with a status of Approved, Flagged, or Rejected based on what we find.
Guest Screening runs automatically on every booking with no guest interaction. It checks the guest’s name against our watchlist, verifies their phone number is deliverable and not disposable, and confirms their email is deliverable and not temporary.
Guest Verification requires the guest to submit a real-time selfie and ID photo. We use facial biometric recognition to compare the photos, verify the name matches the ID, and check the guest’s date of birth to ensure they aren’t underage.
The most common forms of ID that we see are passports, driving licenses, and national ID cards. However, we can accept any ID that displays all four of the following:
- Full name
- Photo
- Date of birth
- Issued by the government (gun license, military ID, etc)
Airbnb and Vrbo verify account information at signup, but they don’t reverify for each booking or share verification details with hosts. Truvi checks every booking individually with real-time ID verification, screens against our watchlist of guests who previously caused damage, and provides you with full booking reports including the guest’s verified ID.
You get transparency and control over who stays in your property, plus access to damage protection of up to $1M when you use our screening services.
The criminal check will only run on guests with a US address. If your guest does not have a US address, the check will not run and you won’t be charged.
The criminal check results will not affect your protection; they are intended to help you learn more about your guest and make informed decisions about who you are hosting.
In this case, we would need to ask for two proofs of address dated within the last 3 months (for example, a utility bill or bank statement).
“If somebody’s not willing to tell us who they are, then should we really be handing over keys to a two-million-pound townhouse in Islington?”