Find out more about Truvi's guest protection services
Confident Stay
Unexpected hiccups can disrupt even the best travel plans, but with Confident Stay, you can book with peace of mind. This optional add-on protects your booking, reimbursing you for your vacation rental stay if you encounter unforeseen problems with accessing your property or issues that make it uninhabitable.
We protect against:
Inaccessible property
Broken essential fixtures (e.g., heating, plumbing)
No electricity, hot/running water, or functional sewage
Unsafe conditions (e.g., electrical wiring, significant mold)
Missing advertised amenities (e.g., AC, refrigerator, cooking elements)
Confident Stay protects you up to $105 per night, with a maximum total of $1500
Checkin Hero
Unexpected check-in issues can derail your trip. Checkin Hero is your safety net for those crucial first moments. If your rental is inaccessible or uninhabitable upon arrival, we’ll help cover alternative accommodation. Focus on fixing the problem, not stressing over costs. It’s peace of mind when you need it most!
We protect against:
Property Access Issues: Can't get in? We've got you covered.
Uninhabitable Conditions: Major problems making your stay impossible.
Failed Basic Amenities: No power, water, or working sewage at check-in.
Significant Damage: Think broken fixtures or pests on arrival.
$75 USD/night up to $1500 total
FAQs
Learn moreTo be eligible for compensation, you must demonstrate either (a) inability to access your booked property upon arrival (e.g. due to missing keys, unresponsive host, etc.) or (b) significant property failures affecting your stay (e.g. non-functional plumbing, fewer bedrooms than advertised, etc.). Evidence required includes communication records with your host via the booking platform or SMS, invoices for alternative accommodations, and any other relevant documentation supporting your request all to be submitted within 48 hours of check-in.
Regrettably, Checkin Hero is presently only accessible for purchase during the verification process. If you’ve completed check-in and find that the listing doesn’t meet your expectations, we won’t be able to extend coverage for alternative accommodations.
You can expect to receive compensation within 10-15 business days after reporting the issue and submitting the required documentation and evidence within 24 hours of your check-in.