Better Guest Experience

Build better relations with your guests one journey at a time

Checkin Hero | Confident Stay | GDPR Compliant | Available Globally

Checkin Hero

Offer a secure reimbursement for an uninhabitable booking.

  • Enjoy peace of mind while traveling
  • Secure booking expenses for a fraction of the cost
  • Get protected against unexpected situations
Truvi guest services like Checkin Hero and Confident Stay

FAQs

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To be eligible for compensation, you must demonstrate either (a) inability to access your booked property upon arrival (e.g. due to missing keys, unresponsive host, etc.) or (b) significant property failures affecting your stay (e.g. non-functional plumbing, fewer bedrooms than advertised, etc.). Evidence required includes communication records with your host via the booking platform or SMS, invoices for alternative accommodations, and any other relevant documentation supporting your request all to be submitted within 48 hours of check-in.

Regrettably, Checkin Hero is presently only accessible for purchase during the verification process. If you’ve completed check-in and find that the listing doesn’t meet your expectations, we won’t be able to extend coverage for alternative accommodations.

You can expect to receive compensation within 10-15 business days after reporting the issue and submitting the required documentation and evidence within 24 hours of your check-in.

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