Make Damage Waiver a part of your booking journey
Basic Waiver
Collect a waiver before the stay and use it to cover the damages
You set up a waiver amount you’d like to collect
Your guest pays a damage waiver
Truvi takes a 20% operation fee from the waiver and returns the rest of the sum to you
Your guest is protected from accidental damages of up to $500
You keep the waiver money and you take care of the damages when they occur
This service Requires a guest journey
Basic Waiver is ideal for property management companies
Waiver Plus
Get a high level of protection and let us manage your damages at no cost to your business
Your guest pays a us $35 waiver or the equivalent in their currency
Your guest pays a damage waiver
Truvi keeps the waiver
You are protected from guest damages of up to $500
Truvi takes the risk and pays out the damages to you
Requires a guest journey
Ideal for hosts with 1-30 listings
Waiver Pro
Get high level of protection with zero guest interaction
You don’t set waiver fee, you are charged a nightly fee instead
You pay Truvi a nightly fee to waive the guest’s first $500 in damages
You are protected from accidental damages of up to $500
Truvi pays out the sum of the damage to you and you manage the damage
Requires no guest journey
Ideal for PMCs and hosts prioritizing non-guest interaction
*requires basic screening service to use
Customize your damage program
Get a high level of protection
Protect your listing to up to $500 in damages for a price of a small fee
Enjoy flexibility
You decide who’s keeping the waiver and who deals with the damages
Prevent unsolicited parties
Keep your guests accountable and decrease the chance of noisy parties and angry neighbors
Use your guest agreements
Upload and use your custom guest agreements to protect your listings
Available globally
We ensure that hosts from every corner of the world can gather damage waivers
OTAs and direct booking platforms
You can collect the damage waivers on direct booking platforms and online travel agencies
Quick and fair incident resolution process
De-stress your hosting experience — delegate incident resolution of guest damage to a team of professionals. Follow a simple process:
Step 1
Report an incident via the platform
Step 2
Send images with timestamps and an invoice for a product
Step 3
We assess and quantify damage, settle the amount, and pay
FAQs
Learn moreOur Damage waiver is putting the money in your hands to choose where the money goes, whether it be updating wear and tear or cleaning the rug. Please note that theft and malicious damage are not protected by our damage waiver.
Truvi offers three Damage Waiver solutions, each with different fee structures:
- Basic Waiver: Truvi takes a 20% operation fee from the waiver amount, with the remaining 80% returned to you.
- Waiver Plus: Your guest pays Truvi a flat fee (e.g., $35), and Truvi protects damages up to a specified limit (e.g., $500).
- Waiver Pro: You pay Truvi a nightly fee, and Truvi protects the guest’s first US$500 in damages.
For detailed pricing information, please ask our chatbot!