Here's how our ID Verification works
Guest submits ID and selfie
Our facial recognition technology compares the biometric data on the photo ID with the uploaded selfie in real time
Truvi checks the data
We confirm that the name, DOB, and photo via guest verification link
Full visibility
We add the verification results directly to your booking report. Once the ID is confirmed, it will also appear in your dashboard.
Automate your ID checks
Read about how Pippa & Benoit save time and stay GDPR-compliant with our ID verification service
Pippa Mitchell
CEO of Pippa & Benoit
“I love Truvi because it gives me peace of mind with the Guest Verification, GDPR compliance, and extensive protection.”
Turn away bad guests
Ask for ID validation and discourage problematic guests from booking with you at all
Know who you’re hosting
Add automated verifications and accept direct and OTA bookings with peace of mind
24/7 365 guest support
Our team is on hand to handle any guest queries about the verification process, day or night
No PMS? No problem
Use our integrated One Step Link (OSL) to create an automated guest journey through our platform. No PMS needed.
Frequently asked questions
Learn moreOur ID Verification solution is available globally.
We only ask the lead guest to supply us with their identity documents as they are the ones who are responsible for the booking.
Our software uses state-of-the-art technology, and our team continually investigates the functionality of our product so you can be sure of our screening results.
Providing some personal data for verification is normal. The platform does ask both guests and hosts to go through Airbnb guest verification process. That’s the standard procedure for any app with online payments to minimize fraud, prevent illegal activities, and protect the listings from damage. Read more about why Airbnb hosts check IDs here.
Yes, it is. Depending on the local laws and regulations, the hosts are required to verify each guest’s Airbnb identity. This practice is mandatory in Arizona, the US, and in many European countries including Spain, Austria, and Italy.
Yes. Vrbo ID verification is a basic procedure. Vrbo does background checks and takes other steps to fight scams, and must verify guest identity for it. The platform, however, doesn’t share the ID information with the guest. Instead, it only grants a “Verified” badge to the guest profile. So the property managers and hosts require the IDs to make sure the guests have no criminal record and use the original documents for booking.
It’s easy, they work differently and they check different information.
Guest screening checks the name, email address, IP, and domain deliverability. This process allows the hosts to make sure that the guests are not listed on a watchlist and have no prior record of bad behavior.
Guest verification compares the booking data and the information on the ID card and runs a biometric check. It helps hosts make sure that guests are using their original documents and aren’t underage.
In this case, we would need to ask for two proofs of address dated within the last 3 months (for example, a utility bill or bank statement).
The most common forms of ID that we see are passports, driving licenses, and national ID cards. However, we can accept any ID that displays all four of the following:
- Full name
- Photo
- Date of birth
- Issued by the government (gun license, military ID, etc)
While Airbnb verifies some account IDs, they don’t share details, and they don’t verify every reservation. That’s a gamble. A ‘safe’ guest today might be a liability tomorrow. Truvi gives you the power to verify each booking, reducing the risk of damages and protecting your revenue. Don’t leave your property’s safety to chance.