Delegate Incident Resolution to Experts
Don’t let an incident ruin relations with your guests. Leave the resolution with Truvi.
$650,000 Paid in Damages | GDPR Compliant | Formerly known as Superhog | Available Globally
Swift and stress-free dispute resolution
Use Truvi for screening & protection
To get the most from Truvi’s resolution services, you should use our Damage Deposit or Protection service to be eligible for the assistance of the resolution team.
Share the proof of guest damage
Submitting an incident report is easy and fast! Simply send us “before” and “after” photos with timestamps, along with any supporting documents (receipts, screenshots), within 10 days of checkout.
Get your incident resolved efficiently
Our team will reach out to the host to support the case and liaise with the guest to obtain clear and comprehensive evidence of the incident.
Protect yourself from a wide range of damages
What we protect
Stained linens
Smeared towels
Unintentional guest damage
Unsolicited smoking damage
Unapproved party damage
Delivery expenses of replaced items
What we don’t protect
Cosmetic damage
Pet damage
Wear and tear
Management fees
Maintenance expenses
Approved party damage
Add Guest Screening to the mix
Ease your mind with quick Guest Screening and Guest Verification.
Chat with us
FAQs
Learn moreYes, we reimburse the delivery and the repair or replacement costs.
It depends on the host’s Terms and Conditions and the location of the listing. In some places, the wind can do great damage to the house.
In case of fire damage caused by guest negligence, we’d expect a fire report and further incident investigation.
Police report and that’s it + before and after listing + proof of purchase.
Truvi damage protection covers unintentional guest damage in vacation rentals and small damages in STR. Most home insurance companies don’t cover short-term stays. Unlike an insurance company, we minimise the chances of letting the bad guest with Truvi screening and take over when the host reports damage.
If we make a cash settlement for lost or damaged items, we may make a deduction for wear and tear.
After we settle the amount we pay out for the damage, the payment is made within 3-5 working days of receiving bank details.
Only guests approved by Truvi are covered by the damage protection Guarantee.
You don’t have to address Airbnb or your insurance first. But if you already have, inform us so we can take any settlement from when we review the incident.
You can report the incident within 10 days of the end of the booking unless deposit return dates have been shortened as per at host’s request.
The images taken before and after the stay with timestamps are the easiest way to prove that the damage has been done by the guest. You can take them by yourself or by third-party service providers like cleaning service companies.
Submitting clear and comprehensive evidence plays a crucial role in verifying the nature and extent of the damage.
Photos showcasing the damage, repair estimates from qualified professionals, and communication records with the guest (where possible) all contribute to a swifter resolution.
As a rule, we cover the incidents as long as you report a damage incident within 10 days after the end of booking. We may also cover the damage if a host can provide proof that the damage happened during the stay.