Guest Screening: Ensure Safety in Every Booking
Screen and flag bad guests and scammers at your doorstep automatically.
800,000 Guests Screened | GDPR Compliant | Available Globally
Protect your property
Mitigate risks such as fraudulent bookings, chargebacks, parties, and damage to significantly reduce the costs of damages and legal implications.
Save time on checks
No more manual checks and scouring social media profiles. Accept direct and Online Travel Agency bookings with peace of mind with automated screening in place.
Increase revenue
Keep your calendar open for the best guests and avoid overbooking. Screen guests and flag the bad actors before you approve a booking.
Protect your properties with vacation rental guest screening
Basic Guest Screening
Check basic guest information such as their name, email, and phone without disturbing them. Just allow us to pull the data from your property management system.
- Reject bookings done with fake names, disposable emails, and burner phones
- Screen guests against a unique internal watchlist
- Turn screening on and off whenever you need to
- Apply screening to specific listings
- No guest journey required
- Perfect for property management system users
Guest Screening Plus
Go far and beyond and screen the full digital profile of the guest including the domain, IP address, and country code check.
- Reject bookings from unexisting domains and when the IP address and country codes don’t match
- Flag bookings made with fake names, disposable emails, and burner phones
- Screen guests against a unique internal watchlist
- Turn screening on and off whenever you need to
- Requires a guest journey
- Perfect for property management system users, listings sites, and one-step link
“Truvi gives us an early look at someone who might not be fully honest and allows us to keep the calendars open for real guests.”
Ben Earley
CEO of HOLT
Customize your screening pack
Mix and match our services
Create a bundle of services that matches your needs and apply to properties that need them most. For instance, combine guest screening, sex offender check, and damage waiver in one bundle.
Integrate with top hospitality apps
Are you using OTAs, PMSs, and guest experience apps? We can make screening and other Truvi services a part of your tech ecosystem and exchange information in real-time.
Branded guest screening journey
Make your guests feel at home. Add your logos and brand colors for a seamless guest experience.
Add Damage Protection to the mix
Secure your peace of mind after the checkout. Top up your security pack with Damage Protection.
Chat with us
Frequently asked questions
Learn moreVacation rental guest screening is a common practice in direct and indirect booking. Homeowners, hosts, and property managers proactively run legal and non-discriminatory checks on each guest to evaluate and mitigate the risks they may pose. Contact us and learn how to significantly reduce the time spent on manual checks and automate the vacation rental guest screening process with Guest Screening Plus software. You are most welcome to read a more in-depth explanation of What is guest screening in our article.
Our software uses state-of-the-art technology, and our team continually investigates the functionality of our product so you can be sure of our screening results.
Our vacation rental guest screening is available globally. As of now, it’s supported in 25+ countries around the globe.
We only verify the lead guest as they are responsible for the booking.
At Truvi, we ask the guests to provide their private information including name, date of birth, email address, and phone number.
In Basic Screening, we run the information against the Watchlist to see if the guest has no prior records of misbehavior.
In Screening Plus, we run the basic check and do deep-dive research on the domain deliverability, and IP address, and analyze the full digital profile of the guest to ensure that there are no elements of fraud.
Airbnb runs checks of hosts and guests. According to the latest Airbnb article, the platform runs checks on hosts when guests book a stay or right after a host creates a listing but those rules apply to India and the US. Booking submits the guest’s or host’s name, last name, and date of birth to approved background check providers.
Vacation rental guest screening minimizes the risk of hosting problematic guests, prevents illicit parties, helps avoid fraudulent bookings, and reduces the risk of credit card fraud. So what you get by running vacation rental guest screening is reduced potential property damage, less money spent on fixing broken furniture, and, ultimately peace of mind.
Truvi provides screening services on par with the main online travel agencies that allow hosts operating with direct bookings to scale fast and with confidence that bookings are not made by bad actors.