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Damage Protection: Stop worrying about guest damage

From spills to serious incidents - no chasing guests for money

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Why Truvi Damage Protection?

Guest damage is inevitable when you’re hosting regularly. A single incident can wipe out months of profit, and traditional security deposits create friction that costs you bookings.

Our Damage Protection works seamlessly with Guest Screening to eliminate financial risk without slowing down bookings:

  • No guest deposits or waivers required — remove booking barriers while staying protected
  • Coverage up to $1M depending on your tier, from everyday spills to major incidents
  • Direct payment to you within 3-5 business days of settlement approval
  • We handle guest recovery — no awkward conversations or chasing guests for money

Rejected bookings and cancellations are not charged for protection. Incidents must be reported within 14 days of checkout.

Scalable protection: from starter hosts to luxury portfolios

No deposits, no waivers, no guest friction. We handle claims, you get paid fast.

Truvi damage protection 0-500

Protection from 0-500

For hosts managing frequent small damages on a budget.

$17.50/per booking Includes screening
Damage Protection from 0-50k for property managers and hosts

Protection from 0-50K

Complete protection from everyday spills to serious incidents.

$25.00 /per booking Includes screening

Protection from 0-1M

Full protection for high-value properties and large portfolios.

$27.80 /per booking Includes screening

Protection from 500-50K

For hosts with deposits or waivers who want protection from major damage incidents.

$9.50 /per booking Includes screening
Truvi damage protection from 500-1M

Protection from 500-1M

For property management companies that need protection against major damage incidents.

$16.00 /per booking Includes screening

What’s protected?

✓ INCLUDED​

  • Accidental or intentional guest damage ​
  • Damage to rental contents ​
  • Smoke damage in non-smoking properties ​
  • Unauthorized parties ​
  • Damage caused by service animals​
  • Excessive cleaning costs ​
  • Replacement of broken or ruined home accessories ​
  • New towels and linens to replace excessively soiled ones

X NOT INCLUDED

  • Loss of income ​
  • Any pet damage, excluding service animals ​
  • Authorized parties ​
  • General wear & tear ​
  • Acts of nature ​
  • Cosmetic damage not affecting functionality ​
  • Credit card chargebacks ​
  • Routine maintenance issues not ​
    caused by guests ​
  • Liability claims 

How damage claims work

Report damage, get paid fast. Our dedicated resolutions team handles everything else.

Step 1

Report damage through your dashboard

Step 2

Upload photos and repair/replacement invoice

Step 3

We review and pay you directly

Why property managers choose Damage Protection

Read about real experiences from property managers using Truvi.

Get started Read more

Frequently asked questions

No. It is no longer a requirement for you to have an underlying home insurance policy in place to use Truvi’s Protection Services. But please note that Truvi is not an insurance provider. We still encourage that you have a homeowner/landlord insurance policy in place as a professional standard when operating a short-term rental.

Damage Protection applies only to bookings where the guest has gone though our screening

Yes! Truvi operates globally with minimal restrictions. Any Property is eligible unless it’s located in a country currently advised against travel by the UK Foreign and Commonwealth Office on the booking start date

  • Loss of income ​
  • Pet damage in pet-friendly rentals ​
  • Authorized parties ​
  • General wear & tear ​
  • Acts of nature ​
  • Cosmetic damage not affecting functionality ​
  • Credit card chargebacks ​
  • Routine maintenance issues not ​
    caused by guests ​
  • Liability claims 

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