What is the difference between a deposit and waiver?
What is a Damage Waiver?
Guests pay a small, non-refundable fee up front which protects both them and you against accidental damages up to a specific amount. Any damages reported will be handled by our dedicated resolutions team and paid out directly to you, eliminating any need for you to pursue guests for reimbursement.
What is a Damage Deposit?
Your guest pays a small admin fee to pre-authorize their card up to a certain amount (we do not hold the full deposit amount). If you do report damage, we will notify the guest, charge their card, and reimburse you directly.
Streamline your guest journey with damage deposits & waivers
Basic Waiver
Host chooses their waiver protection amount
Truvi collects the waiver from the guest
Truvi deducts their handling fee and pays out the rest to the host
Host covers damages from the waiver payments
Basic Waiver is recommended for hosts with larger portfolios
Waiver Plus
Host chooses their waiver protection amount
Truvi collects the waiver from the guest
Truvi keeps the waiver and protects the property up to the set amount
If damages occurs, Truvi’s resolutions team will review and pay out directly to the host
Ideal for hosts with smaller portfolios
Waiver Pro
Zero guest interaction
Host pays Truvi directly for protection against damages up to the set amount
Truvi’s resolutions team handles all incident reports and pays out directly to the host
Cost is calculated based on protection level chosen and length of booking
Basic Damage Deposit
Host chooses their damage deposit amount
Truvi pre-authorizes the deposit and collects a small handling fee from the guest
Host is protected up to the deposit amount they set
If damage does occur, Truvi’s resolutions team will charge the damage to the guest and pay out directly to the host
Save money, simplify operations: damage waivers and deposits
Joanna Woods
Founder of Pathfinder Vacations
“The damage waiver is a game changer; it saves my guests a fortune, and they absolutely love it!!”
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FAQs
Learn moreWe take a small percentage of the fee to cover our administrative costs for damage waiver facilitation.
Our Damage waiver is putting the money in your hands to choose where the money goes, whether it be updating wear and tear or cleaning the rug. Please note that theft and malicious damage are not covered by our damage waiver.
Yes, you do. The damage waiver works best when combined with our guest check software guest screening or ID verification.
Our damage waivers offer revenue-earning potential to property managers with 50+ properties. The additional revenue you make will depend on the waiver amount you set, the number of bookings you take, and whether or not accidental damage occurs.
No. It is no longer a requirement for you to have an underlying home insurance policy in place to use our Protection Services. Please note that Truvi is not an insurance provider. It is still encouraged that you have a homeowner/landlord insurance policy in place as a professional standard when operating a short-term rental.
Yes. Guests are responsible for the costs associated with any damages that they might cause during a booking, and a big part of our role is to ensure they honor this responsibility.
No. Our Host Guarantee only covers a booking if the guest has been verified by either our Guest Screening or ID Verification service and therefore can not be used without it.
Yes. Truvi operates globally with minimal restrictions. Any Property is eligible for this guarantee unless it is located in a country that the UK Foreign and Commonwealth Office has determined is not suitable for travel on the day the Booking begins.