Gather Damage Deposits & Waivers Automatically
Automatically collect damage deposits and waivers for each booking.
US $665,000 Paid in Damages | GDPR-Compliant | Formerly known as Superhog | Available Globally
“For me, the biggest benefit is not having to chase after damage payments. It takes away the bureaucratic hassle, saves time and it calms down hosts who worry about damage to their properties.”
Saskia van der Bolt
CEO of Villa in Umbria
Add Damage Waivers and Deposits into your guest journey
Protect your listings in a way that suits you and keeps your cash in your pockets. Automatically gather damage waivers — small and non-refundable fees or damage deposits — bigger refundable fees. Set the amount of protection, decide who pays, and choose the degree of involvement.
What is a Damage Waiver?
It’s a small non-refundable sum like $35 your guest pays to get protected to up to $500 in damages. You’re covered in case of damage, no chasing, no reimbursement.
What is a Damage deposit?
It’s a refundable sum of money you block to cover accidental guest damages. If no damage occurs, it’s returned to the guest.
Streamline your guest journey with Damage Deposits & Waivers
Basic Waiver
Collect a waiver before the stay and use it to cover the damages.
- You set up a waiver amount you’d like to collect
- Your guest pays a damage waiver
- Truvi takes a 20% operation fee from the waiver and returns the rest of the sum to you
- Your guest is protected from accidental damages of up to $500
- You keep the waiver money and you take care of the damages when they occur
- This service Requires a guest journey
- Basic Waiver is ideal for property management companies
Waiver Plus
Get a high level of protection and let us manage your damages at no cost to your business.
- Your guest pays a us $35 waiver or the equivalent in their currency
- Your guest pays a damage waiver
- Truvi keeps the waiver
- You are protected from guest damages of up to $500
- Truvi takes the risk and pays out the damages to you
- Requires a guest journey
- Ideal for hosts with 1-30 listings
Waiver Pro
Get high level of protection with zero guest interaction.
- You don’t set waiver fee, you are charged a nightly fee instead
- You pay Truvi a nightly fee to waive the guest’s first $500 in damages
- You are protected from accidental damages of up to $500
- Truvi pays out the sum of the damage to you and you manage the damage
- Requires no guest journey
- Ideal for PMCs and hosts prioritizing non-guest interaction
- *requires basic screening service to use
Basic Damage Deposit
“Hands-off” experience at no cost to your business.
- You set the damage deposit amount
- We charge the guest 2% of the total damage deposit amount and a small operational fee
- You are protected up to the deposit amount you set up
- Truvi manages the entire incident resolution process, recovering damages from guests (within the deposit limit) and promptly reimbursing you for the incurred expenses
- Requires a guest journey
Bundle Damage Protection up with other services
Mix and match our solutions
Create a bundle of services such as guest screening, damage protection, and waiver and apply to properties that need it most.
Enjoy smooth integration
Integrate with all imaginable hospitality apps including all top property management systems, guest experience apps, and online travel agencies.
Quick service activation
Select the properties you’d like to protect and enjoy the ultimate peace of mind letting our platform do the job for you.
Add guest screening to the mix
Ease your mind with quick Guest Screening and Guest Verification.
Make Damage Deposit management a part of your system
Favorite asked questions
Learn moreWe take a small percentage of the fee to cover our administrative costs for damage waiver facilitation.
Our Damage waiver is putting the money in your hands to choose where the money goes, whether it be updating wear and tear or cleaning the rug. Please note that theft and malicious damage are not covered by our damage waiver.
Yes, you do. The damage waiver works best when combined with our guest check software guest screening or ID verification.
Our damage waivers offer revenue-earning potential to property managers with 50+ properties. The additional revenue you make will depend on the waiver amount you set, the number of bookings you take, and whether or not accidental damage occurs.
No. It is no longer a requirement for you to have an underlying home insurance policy in place to use our Protection Services. Please note that Truvi is not an insurance provider. It is still encouraged that you have a homeowner/landlord insurance policy in place as a professional standard when operating a short-term rental.
Yes. Guests are responsible for the costs associated with any damages that they might cause during a booking, and a big part of our role is to ensure they honor this responsibility.
No. Our Host Guarantee only covers a booking if the guest has been verified by either our Guest Screening or ID Verification service and therefore can not be used without it.
Yes. Truvi operates globally with minimal restrictions. Any Property is eligible for this guarantee unless it is located in a country that the UK Foreign and Commonwealth Office has determined is not suitable for travel on the day the Booking begins.