Why Truvi Damage Protection?
Guest damage is inevitable when you’re hosting regularly. A single incident can wipe out months of profit, and traditional security deposits create friction that costs you bookings.
Our Damage Protection works seamlessly with Guest Screening to eliminate financial risk without slowing down bookings:
- No guest deposits or waivers required remove booking barriers while staying protected
- Coverage up to $1M depending on your tier, from everyday spills to major incidents
- Direct payment to you within 3-5 business days of settlement approval
- No chasing guests for money no more awkward conversations
Rejected bookings, cancellations, and bookings flagged as high-risk through our automated risk assessment are not eligible for protection and will not be charged.
What’s protected?
✓ INCLUDED
- Accidental or intentional guest damage
- Damage to rental contents
- Smoke damage in non-smoking properties
- Unauthorized parties
- Damage caused by service animals
- Excessive cleaning costs
- Replacement of broken or ruined home accessories
- New towels and linens to replace excessively soiled ones
X NOT INCLUDED
- Liability claims including bodily injury
- Loss of income
- Any pet damage, excluding service animals
- Authorized parties
- General wear & tear
- Acts of nature
- Cosmetic damage not affecting functionality
- Credit card chargebacks
- Routine maintenance issues not
caused by guests
How damage claims work
Report damage, get paid fast. Our dedicated Claims Management team handles everything else. Learn more
Step 1
Report damage through your dashboard
Step 2
Upload photos and repair/replacement invoice
Step 3
We review and pay you directly
Know the risk before you say yes
Every booking gets a transparent, instant risk score so you can decide who to host based on the best available data.
Every booking gets a risk rating
Our automated model scores each booking from Low to Critical, based on characteristics including lead time, length of stay, booking patterns and historic guest behavior.
Instant visibility on high-risk bookings
Every booking that exceeds the risk threshold is flagged in your dashboard immediately. If a booking exceeds the risk threshold, protection isn’t applied and you aren’t charged.
You see exactly why it's risky
Clear risk indicators in your dashboard tell you what triggered the assessment on every booking.
One place. Every payout.
Every approved resolution pays out directly to your Truvi Wallet. Full history, instant access, funds released on your terms. Here's what it looks like in action.
Why property managers choose Damage Protection
Read about real experiences from property managers using Truvi.
We are not insurance – but we are insurance-backed.
While not an insurer, Truvi Protection is secured by an underwriting agreement with an insurance company. All of our transactions are GDPR-compliant. We don't provide liability insurance.
Ready to protect your rental business?
Join thousands of hosts who stopped worrying about problem guests.
Frequently asked questions
At Truvi, we aim to make our billing process as straightforward and flexible as possible.
Billing is based on product usage and occurs on a monthly basis. Program prices directly reflect the products included and will be charged during the month in which the booking’s check-in date occurs. In certain instances, a product will not run on a booking (for example, our Criminal Check does not run for non-US guests) and in those cases the fee for that product will not be charged.
No. It is no longer a requirement for you to have an underlying home insurance policy in place to use Truvi’s Protection Services. But please note that Truvi is not an insurance provider. We still encourage that you have a homeowner/landlord insurance policy in place as a professional standard when operating a short-term rental.
Damage Protection applies only to bookings where the guest has gone though our screening
Yes! Truvi operates globally with minimal restrictions. Any Property is eligible unless it’s located in a country currently advised against travel by the UK Foreign and Commonwealth Office on the booking start date
- Loss of income
- Pet damage in pet-friendly rentals
- Authorized parties
- General wear & tear
- Acts of nature
- Cosmetic damage not affecting functionality
- Credit card chargebacks
- Routine maintenance issues not
caused by guests - Liability claims
No. Loss of income isn’t covered. Protection applies to the cost of the damage itself, not to bookings affected by a unit being out of service.
Explore pricing
“Since we implemented our partnership, Truvi has also gotten us back money that guests and AirCover were unwilling to pay… Truvi provides peace of mind and sleep!”