API Solutions FAQs

The User Screening API takes 3 seconds to run the name against our internal watchlist and checks the email and phone number deliverability.

We go and re-check it to make sure that we’re 100% sure that all the identified data is correct.

The Screening API can run in solutions that fulfil the API requirements and as long as the field requirements are fulfilled.

With our internal watchlist, you can check anyone from any corner of the world.

Here are a couple of the common Screening API errors:

400 Error Indicates that a request is missing a mandatory field or some incorrect or invalid information has been provided.

401 Error Shows that the Screening API cannot fulfil the request because the client doesn’t have the necessary scopes to access the capability or the access key is missing, invalid or expired. Reach out to our partnership manager, they will help you create an account and give you the subscription key.

403 Error This is a permission error, meaning that the server refuses to authorise the partner to call the specific capability or access a specific resource.

500 Error Is an internal server error.

Our screening checks the following key aspects:

Name: We check the name against our database for any red flags.

Mobile Number: We ensure that the provided mobile number is not a burner phone and is deliverable.

Email: We verify the email by checking its deliverability and creation date, as well as linking it to online profiles to establish a digital footprint.

Previous Damages: We assess any history of damages reported. This information is sourced from Truvi’s records, ensuring a thorough examination of a member’s track record.

Initiating an incident report for theft or damage is a straightforward process.

Simply fill out the report providing details of the issue and attaching any relevant evidence. This sets the resolutions process in motion. While the timeframe for resolution depends on the situation, rest assured that most individuals are compensated within 7 working days. In the case of theft, please provide a police report for verification.

Please provide time-stamped images clearly depicting the damage, if possible, including images from before the booking (a room image is sufficient). Additionally, include evidence of costs, either in the form of the original receipt or a link to the replacement product, and indicate the age of the item affected. This information will assist us in processing your incident efficiently.

You must provide all evidence within 14 days of the check out date.

Yes, theft incidents involving guests are protected, including situations where guests’ actions, like leaving a window open or a door unlocked, lead to theft. However, it’s important to note that for the incident process, a police report is required to substantiate the incident.

In cases where there is limited or no evidence attributing the Property Damage to the Guest, it becomes crucial to have the option of asking the Host to make a claim on their home insurance. For example, scenarios involving a broken window, burst pipes, or storm damage may require a comprehensive assessment. A home insurance claim allows the insurer to investigate the root cause of the damage, providing an additional avenue for us to assess the loss. If the insurer determines that the damage was caused by the Guest, they will not pay out, giving Truvi a reason to step in, and vice versa. While the necessity of this step is unlikely, keeping it as an available option ensures flexibility and comprehensive coverage if the Host is insured.

No, it will not. Utilising the Truvi protection does not impact the premium on your home insurance. These two services are entirely independent of each other.

Property Damage resulting from any pet (excluding service animals) that the Host allowed to stay at the Property is not included in our protection.

Unfortunately, the guarantee does not cover losses such as unpaid bookings, business interruptions, market losses, or the loss of use of the property, including consequential income loss or alternative accommodation costs for both the Guest and Host. However, Truvi can offer invaluable support in your case by providing a comprehensive guest report to aid in addressing any chargeback issues related to the booking.

In the case of noise complaints or parties, we strongly advise hosts to promptly address and terminate the booking to prevent any additional damage or further incidents. For longer bookings, implementing regular cleaning measures is essential to uphold no-smoking policies and maintain the overall condition of the property.

Typically, visual evidence such as ash and related signs would be present in the property. To substantiate your incident report, providing a report from the cleaning team and an invoice for an ozone clean can be valuable supporting documentation. These pieces of evidence collectively strengthen your case and assist in the incident process.

While our guarantees don’t protect this specific situation, your home insurance (if you have it) likely would. If a guest gets hurt, your home insurance policy usually provides coverage.”