SCHEDULE 1

PET PROTECTION ADD-ON

1. APPLICATION

1.1 This Schedule applies only where the Host has purchased the Pet Protection Add-On in connection with the Services.

1.2 “Pet” means a domesticated dog or cat lawfully permitted under applicable local law to stay at the Property during a Booking.

1.3 This Schedule forms part of the Host Protection Terms and must be read together with them.

1.4 Capitalised terms not defined in this Schedule have the meanings given to them in the Host Protection Terms.

1.5 Except as expressly amended by this Schedule, the Host Protection Terms continue to apply in full.

1.6 In the event of any inconsistency between this Schedule and the Host Protection Terms, this Schedule shall prevail solely in respect of claims relating to Property Damage caused by a pet during a Booking.

AMENDMENT TO CLAUSE 4 (EXCLUSIONS)

2.1 Clause 4.1 of the Host Protection Terms is amended such that the exclusion for:

“Property Damage which was caused by any pet (other than a service animal)”

shall not apply where:

(a) the Host has purchased the Pet Protection Add-On;

(b) the pet was present at the Property during an Approved Booking; and

(c) all requirements of this Schedule and the Host Protection Terms have been satisfied.

2.2 For the avoidance of doubt, assistance animals and service animals are not Pets for the purposes of this Schedule.

3. PET-RELATED PROPERTY DAMAGE

3.1 Subject to clauses 3, 4, 5, 6 and 7 of the Host Protection Terms and this Schedule, Property Damage caused directly by a Pet during a Booking may be considered by us when assessing a Payment Request.

3.2 Examples of Property Damage that may be considered under this Schedule include:

(a) scratching, chewing or clawing damage to fixtures, fittings or Contents;

(b) staining of carpets, rugs, soft furnishings or bedding where such staining cannot reasonably be removed through standard cleaning processes;

(c) damage to doors, skirting boards, flooring or furniture caused by a Pet; and

(d) other physical Property Damage directly caused by a Pet during a Booking.

3.3 Notwithstanding the Infestation exclusion in the Host Protection Terms, we may consider reasonable Third-Party Invoice costs relating to flea treatment where the infestation arose directly from a Pet present during the Booking, subject to the Flea Treatment Sub-Limit specified in the Order Form.

3.4 Any determination regarding Guest liability, Charges and any Protection Payment shall remain subject to the Adjudication Service and clause 7.1 of the Host Protection Terms.

1. 4. ADDITIONAL EXCLUSIONS

In addition to the exclusions contained in clause 4 of the Host Protection Terms, no Protection Payment will be made in respect of:

4.1 Wear and Tear arising from the presence of Pets;

4.2 Cosmetic Damage caused by Pets;

4.3 routine cleaning, grooming, deodorising or housekeeping;

4.4 Pet hair, Pet dander, Pet odours or minor soiling that can reasonably be removed through standard cleaning procedures;

4.5 Property Damage arising from Infestation, including ticks or other pests associated with a Pet;

4.6 bodily injury, illness, disease or death of any animal;

4.7 veterinary fees, boarding fees or animal care costs;

4.8 liability arising from the behaviour of a Pet towards any person or animal;

4.9 Property Damage that cannot be demonstrated on the balance of probabilities to have been caused during the relevant Booking; or

4.10 Property Damage which the Host could reasonably have expected or foreseen due to the condition, age or suitability of the Property for Pets.

5. PAYMENT REQUESTS

5.1 Any Payment Request relating to pet-related Property Damage must comply with clause 5 of the Host Protection Terms.

5.2 Without limitation, we may require:

(a) timestamped photographs or videos of the Property before and after the Booking;

(b) evidence demonstrating that the Pet was present at the Property during the Booking;

(c) Third-Party Invoices, estimates and/or receipts relating to repair, replacement or remedial cleaning; and

(d) any additional information reasonably requested by us.

6. PROTECTION PAYMENTS

6.1 Any Protection Payment made under this Schedule shall:

(a) remain subject to our discretion under clause 7.1 of the Host Protection Terms;

(b) not constitute insurance;

(c) be made on the same basis as any other Protection Payment under the Host Protection Terms; and

(d) be subject to any applicable limits, caps, excesses or restrictions communicated by us from time to time.

6.2 Any Protection Payment under this Schedule is subject to:

(a) the Pet Protection Limit specified in the Order Form; and

(b) the Flea Treatment Sub-Limit specified in the Order Form.