How Pippa & Benoit Streamlined Guest Verification for Prime London Properties

Managing luxury properties for discerning clients

Pippa & Benoit manages a curated portfolio of luxury properties in Prime Central London on behalf of high-net-worth investors and family offices.

Founded in 2017 by Pippa Mitchell and Benoit Gallaga, the company combines Pippa’s super-prime development expertise with Benoit’s five-star hospitality background from prestigious venues like The Shard and Harrods Estates.

The verification bottleneck

As specialists in luxury short-term lettings, Pippa & Benoit faced a common challenge: their manual ID verification process was creating friction with guests while consuming valuable time that could be spent on higher-value activities.

Their existing system required multiple steps and frequent back-and-forth with guests about GDPR compliance, pulling the team away from property management and client relationships. For a business serving discerning investors, operational efficiency was crucial.

Automated verification that matches luxury standards

Pippa & Benoit implemented Truvi’s ID Verification system, which automates the entire process through a single verification link sent to guests. The solution provides GDPR-compliant verification while maintaining the seamless experience luxury guests expect.

The streamlined process allows the team to focus on what differentiates them in the competitive Prime Central London market: exceptional property presentation and five-star service standards that justify premium rates for their investor clients.

Focus on what matters most

With guest verification automated, Pippa & Benoit can dedicate their expertise to sourcing quality tenants, managing pristine properties, and delivering the exceptional service that keeps high-net-worth investors returning to their portfolio.

Ready to eliminate verification headaches like Pippa & Benoit? See pricing and get started today.