Make a Confident Stay Reimbursement Request

Get reimbursed in 3-5 days after submitting your request.

Welcome back! Want to make a Confident Stay reimbursement request? You’ve landed on the right page! Here’s what you need to do in case the unexpected happens.

  1. Check the Terms and Conditions: Make sure your situation is included in our protection.
  2. Submit a request using the form below: Double-check that you’ve got all of the required evidence to ensure a speedy resolutions process! Please Note: If you are making a Confident Stay request, you must submit it within 24 hours of discovering the issue.
  3. Resolution Expert Assistance: Our friendly Resolution Experts will reach out with any further questions or to confirm that your reimbursement has been processed.
  4. Reimbursement: You’ll receive your payout 3-5 days after your submission has been validated. It’s that simple!

A woman talking to Truvi product expert.
Please provide the email address where you received the confirmation of your Checkin Hero purchase.

Listing inaccessible = you were/are unable to gain access to the listing despite the instructions of the host or the host has failed to send you instructions about how to access the property.


Listing failure = a situation where the listing experiences/shows signs of a serious failure that makes it uninhabitable by you.

Please describe in as much detail as possible, the listing issue you faced.
For example, a hotel, another Airbnb etc.